Returns, Refunds & Replacements

At GirlyPop, every product is made on demand after an order is placed. This production model allows us to avoid overproduction, reduce waste and deliver thoughtfully created products. As each item is produced specifically for the customer, our return policy differs from traditional retail stores.

Returns & Exchanges

We do not accept returns or exchanges for:

• Incorrect size selected by the customer
• Change of mind after purchase
• Preference-related concerns such as color expectations
• Orders placed by mistake

Eligible Replacement or Refund Cases

A replacement or refund may be approved if:

• The wrong product was delivered
• The item arrives damaged
• The product contains a manufacturing defect
• The print quality is defective

Each claim is carefully reviewed by our support team before approval.

How to Report an Issue

If your order qualifies under the conditions above, please contact us within 7 days of delivery.

To process your request, please provide:

• Your order number
• Clear product photographs
• An unboxing video showing the issue

Refund Processing

Once approved, refunds are processed back to the original payment method used during checkout.

Please allow 5–7 business days for the amount to reflect in your account depending on your bank or payment provider.

Size Selection

We strongly recommend reviewing the size chart available on every product page before placing an order.

As all products are produced on demand, size-based returns and exchanges cannot be accommodated once production begins.

Order Cancellation

Orders can only be cancelled before they enter production.

Once production has started, cancellation requests cannot be accepted.